What do I need to do to report a technical issue that is not listed here?

Please send us an email to support@intellect.co  with the answers to the questions below whichever is applicable to your scenario so we can provide you with the appropriate troubleshooting steps. 

General Examples of Questions to ask to Identify the Issue:

• Can you describe the issue you’re experiencing in detail?

• When did this issue start happening? Was it working fine before?

• What device and operating system are you using (e.g., Android, iOS, Windows, Mac)?

• Are you using the mobile app or the web version?

• Have you made any recent changes, such as installing new apps or updates, changing settings, or using new hardware?

• Are you seeing any error messages or codes? If so, what does it say?

Questions Related to Internet and Connectivity:

• Are you connected to Wi-Fi or using mobile data?

• Have you noticed any issues with your internet connection (slow speed, disconnections)?

• Have you tried switching between Wi-Fi and mobile data to see if the issue persists?

Questions on App and Device Performance:

• Is your device running low on storage space or battery?

• Have you tried restarting the app, logging out, or rebooting your device? Did that make any difference?

• Are you using the latest version of the app?

Questions on Session and Feature-Specific Issues:

• Which feature were you using when the issue occurred (e.g., chat, video call, appointment scheduling)?

• Is the issue happening with just one session, or does it happen with every session or interaction?

• Have you tried using the app on a different device or network to see if the issue persists?

• Did both you and the provider encounter the issue, or was it just on your end?

Questions for Web Users:

• Which browser are you using, and have you tried switching to another one (e.g., Chrome, Firefox)?

• Do you have any ad blockers or extensions enabled? If so, have you tried disabling them?