How to troubleshoot issues with signing in to your account

Modified on Thu, Jul 10 at 4:17 PM

If you're having trouble logging into your Intellect account, don’t worry. We’re here to help. 


Below are a few common reasons and steps you can try to resolve the issue.


What to Try:

  • Double-check your login credentials (especially for typos or extra spaces)

  • Manually enter your email and password instead of using autofill

  • Clear your app or browser cache

  • Try logging in using Incognito Mode if you're on the Web App

  • Ensure you're using the latest version of the app or browser

  • Switch from Wi-Fi to mobile data or vice versa

  • Restart your device

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