Applicable Platforms: Web App / Microsite / Provider Portal
Overview:
Technical hiccups during a session can be frustrating. Here’s how you can quickly troubleshoot your mic, camera, or audio.
What to Try:
Ensure your browser/device has camera and microphone permissions enabled
Close any apps that might be using your mic or camera
Refresh the platform or rejoin using Incognito Mode
Try another supported browser: Chrome, Firefox, or Safari (Mac only)
Restart your device
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