Troubleshooting SSO Login Issues

Modified on Thu, Nov 27 at 7:13 PM

If you’re having trouble logging in to Intellect via SSO, we recommend troubleshooting following the methods below to resolve the issue:

1. Browser

Use Chrome, Firefox, or Safari. Other browsers may not be compatible.

2. Email Address

Make sure you’re using your authorized work email. Personal emails or incorrect domains will not work.

3. Work Email Status

Ensure your work email is active and synced with your organization’s network.
If you’re unsure, contact your IT or admin team.

4. Incognito Mode

Try logging in using an incognito/private browser window.
This can help bypass temporary issues.

5. Clear Cache & Cookies

Clear your browser’s cache and cookies, then try logging in again.

6. VPN

If you’re using a VPN, try disabling it and logging in again.

7. Company Firewall Restrictions

Some organizations have firewalls that block SSO.
If your login is blocked, contact your IT/admin team to allow access.

8. Network

Try switching to mobile data or a different Wi-Fi network.
This can help if your current network has restrictions.

Need More Help?

If you’ve tried all the steps above and still cannot log in, you can also reach out to us at support@intellect.co, and we’ll be happy to help!