Do note that this is for users who have access to a set amount of credits per issue.
A presenting issue refers to the challenge/topic that the individual is working through. This can be short term or long term, related to personal or work-related challenges, or mental health related.
At start of any coaching/counselling session, you and your provider may align on the issue/goal that you would like to work on. In the course of a session, you may find that you begin with one issue in focus but instead discuss another issue. If in doubt, you may clarify on the session's main issue/goal with your provider at the end of a session.
In the course of the year, you may utilise multiple bundles of credits to work with a provider on different issues/goals. If more sessions are required for the same issue, you would have to pay out of pocket for additional sessions.
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