For general technical issues
Clear your app/ browser’s cache
Relaunch the Intellect platform
For issues during my sessions
Both the client and provider to re-join the session
Clear your app/ browser’s cache
How do I prepare for my sessions?
Ensure that you are using the browser's or mobile app’s latest version
Make sure your internet connection is fast and stable. At least 15 Mbps upload/download speed is recommended.
Ensure that the camera and mic are enabled
For Web App users, please use Chrome (best) , Firefox, and/or Safari
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